Revolutionize Customer Care
with
Lively Call

Business Analytics

Gain comprehensive insights into your team's performance.

Call Recordings

Assess customer complaints and satisfaction levels, while enhancing team productivity.

Real-Time Call Logs

Access detailed call records, pinpoint high wait and hold times, and follow up on missed calls.

Team Performance

Evaluate both inbound and outbound team effectiveness.

Welcome IVRs

Enhance the customer journey with intelligent call routing and gauge satisfaction through post-call feedback.

After-Hours Greeting:

Set up separate auto-attendants with distinct greetings and call routing for after-business hours.

Call Transfer

Enable quick call transfers between agents to ensure prompt customer service.

Voicemail

Allow customers to leave voicemails outside business hours or on holidays.

Email Alerts

Monitor daily call performance metrics, including connection rate, wait time, and speed of answer.

Transform your sales strategy with data-driven insights. Say goodbye to guesswork and hello to sales excellence.