Lively Call Benefit
Business Analytics
Gain comprehensive insights into your team's performance.
![Business Analytics Image](images/saas/Analytics.jpg)
![Call Recordings Image](images\saas\call-recordings.jpg)
Call Recordings
Assess customer complaints and satisfaction levels, while enhancing team productivity.
Real-Time Call Logs
Access detailed call records, pinpoint high wait and hold times, and follow up on missed calls.
![Real-Time Call Image](images/saas/call-followups.jpg)
![Team Performance Image](images/saas/teamwork.jpg)
Team Performance
Evaluate both inbound and outbound team effectiveness.
Welcome IVRs
Enhance the customer journey with intelligent call routing and gauge satisfaction through post-call feedback.
![Welcome IVRs Image](images/saas/feedback.jpg)
![After-Hours Greeting Image](images/saas/Real-Time-Analysis.png)
After-Hours Greeting:
Set up separate auto-attendants with distinct greetings and call routing for after-business hours.
Call Transfer
Enable quick call transfers between agents to ensure prompt customer service.
![Call Transfer Image](images/saas/call-transfer.jpg)
![Voicemail Image](images/saas/voice-mail.jpg)
Voicemail
Allow customers to leave voicemails outside business hours or on holidays.
Email Alerts
Monitor daily call performance metrics, including connection rate, wait time, and speed of answer.
![Email Alerts Image](images/saas/e-mail-allerts.jpg)
![Call To Action](images/saas/call-to-action.png)