Lively Call Benefit
Gain comprehensive insights into your team's performance.
Assess customer complaints and satisfaction levels, while enhancing team productivity.
Real-Time Call Logs
Access detailed call records, pinpoint high wait and hold times, and follow up on missed calls.
Evaluate both inbound and outbound team effectiveness.
Enhance the customer journey with intelligent call routing and gauge satisfaction through post-call feedback.
Set up separate auto-attendants with distinct greetings and call routing for after-business hours.
Enable quick call transfers between agents to ensure prompt customer service.
Allow customers to leave voicemails outside business hours or on holidays.
Monitor daily call performance metrics, including connection rate, wait time, and speed of answer.