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Revolutionize Customer Care
Lively Call

Delight customers with seamless and efficient voice support using our intuitive contact centre solution.

Lively Call Benefit

Business Analytics

Gain comprehensive insights into your team's performance.

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Call Recordings

Assess customer complaints and satisfaction levels, while enhancing team productivity.

Real-Time Call Logs

Access detailed call records, pinpoint high wait and hold times, and follow up on missed calls.

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Team Performance

Evaluate both inbound and outbound team effectiveness.

Welcome IVRs

Enhance the customer journey with intelligent call routing and gauge satisfaction through post-call feedback.

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After-Hours Greeting:

Set up separate auto-attendants with distinct greetings and call routing for after-business hours.

Call Transfer

Enable quick call transfers between agents to ensure prompt customer service.

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Allow customers to leave voicemails outside business hours or on holidays.

Email Alerts

Monitor daily call performance metrics, including connection rate, wait time, and speed of answer.

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Call To Action
Transform your sales strategy with data-driven insights. Say goodbye to guesswork and hello to sales excellence.

Customized Solutions

Initiates one-sided outgoing calls to recipients and plays a pre-recorded message upon call answer.

Disseminates information to multiple recipients through automated voice messages.

Conducts surveys or tele-voting by calling recipients and collecting their input via keypresses.

Enhances call center productivity by making outgoing calls and connecting only answered calls to agents.

For example, if you manage a team of 100 courier riders and you routinely cover their mobile phone expenses to facilitate communication with recipients for parcel deliveries. But what if they utilize 40% of your mobile bill for personal calls? Courier rider will only be allowed to make calls on the undelivered parcels. Reduces the company's billing by 40%. Increases rider's productivity by saving time on phone calls.
Trusted by 4000+ Companies

Over 4000 companies have put their trust in our services.

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Companies Registered

We have registered a total of 40000 companies.

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Professionals Onboarded

We have onboarded 38000 professionals to date.

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Daily Inbound Calls

We receive an average of 89000 inbound calls daily.

LastingSales - CRM | +44 7507 30 5610

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Harju Maakond Tallinn, Estonia

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